Industry solution
Shipment tracking from label created to proof of delivery
Logistics flows — dispatch, in-transit updates, failed attempts, and delivery confirmation across SMS, WhatsApp, and RCS.
Sample workflow · Logistics & transport
- 1Label created SMS with tracking opt-in
- 2Dispatch notification on WhatsApp
- 3In-transit RCS with live track button
- 4Failed attempt → two-way SMS reschedule
The problem
Recipients call drivers for ETA. WMS events trigger manual SMS from ops. Failed delivery attempts lack structured follow-up.
How Converix helps
Webhook-driven journeys: label created → dispatch on WhatsApp → RCS tracking card → SMS for failed attempt → POD confirmation with feedback.
Common plays in logistics & transport
- Label created SMS with tracking opt-in
- Dispatch notification on WhatsApp
- In-transit RCS with live track button
- Failed attempt → two-way SMS reschedule
- Delivered → POD + recipient confirm
Workflow
Step through a cross-channel flow for this industry.
Shipment created to delivered — SMS, WhatsApp, and RCS in one tracking flow
Converix orchestrates
Start tracking journey from shipment event
Outcome
Recipient tracks a shipment and confirms the delivery experience without calling the driver
Sample workflow
Event
Label created
Customer state
Awaiting pickup
Step 1 of 5: Created · SMS
Platform capabilities
- Webhook triggers from TMS/WMS
- RCS rich cards for tracking
- Two-way SMS for delivery preferences
- Journey goals for successful POD
- Channel fallback if RCS unavailable
Compliance & rollout notes
- Transactional templates for shipment updates
- Recipient opt-out handling on promotional cross-sell
More industries
Retail & e-commerce
Order confirmations, shipping alerts, and delivery tracking — orchestrated from one workspace.
Healthcare
Appointment lifecycle flows — confirmations, reminders, rescheduling, and follow-ups on SMS, WhatsApp, and email.
Banking & fintech
Authentication and payment flows — OTP over SMS, confirmations on WhatsApp, receipts by email.
Logistics & transport
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