Engage
Alert customers on SMS when a service is down
Broadcast operational alerts over DLT-approved SMS templates to the right customer segment in minutes.
Product preview · SMS service alerts
- 1Select or create a DLT-registered transactional template for outage alerts.
- 2Filter audience by plan, region, or custom attribute.
- 3Send immediately or schedule staggered batches to manage support load.
- 4Monitor delivery receipts and retry failures automatically.
The problem
When systems fail, teams scramble to notify affected users — often with unapproved sender IDs, wrong templates, or manual phone lists.
How Converix helps
Use pre-approved DLT templates, target segments by product or region, and send transactional SMS from the same workspace your marketing team uses.
How teams run this play
- Step 1
Select or create a DLT-registered transactional template for outage alerts.
- Step 2
Filter audience by plan, region, or custom attribute.
- Step 3
Send immediately or schedule staggered batches to manage support load.
- Step 4
Monitor delivery receipts and retry failures automatically.
Platform features used
- DLT template management
- SMS sender IDs
- Audience filters
- Campaign broadcasts
- Delivery reporting
Outcomes
- Compliant transactional SMS at incident speed
- Segmented reach instead of blast-to-all
- Delivery proof for post-incident reviews
More use cases
Engage
WhatsApp offer campaigns
Pick a segment, attach an approved template, schedule for today, and track reads and replies in one workspace.
Automate
Signup nurture journeys
Welcome, educate, and convert new users with a visual journey — waits, replies, and branches included.
Engage
WhatsApp shared inbox
Every inbound WhatsApp message lands in a team inbox — assign, collaborate, and never lose context.
Explore this workflow during early access
Join the waitlist to shape inbox, journeys, and channel workflows.