Use cases

Communication workflows

Explore workflows by industry — then dive into detailed playbooks.

Select your industry

Select an industry and step through a cross-channel workflow.

Order journey across WhatsApp, SMS, and RCS — one orchestrated thread

Converix orchestrates

Start order journey · attach customer and cart context

Outcome

Customer tracks the order and receives updates without calling support

Sample workflow

Event

Order placed

Customer state

Awaiting confirmation

Step 1 of 5: Placed · Email

Each playbook is an illustrative workflow — problem, Converix approach, steps, and related platform capabilities. Not a live customer case study.

Engage · Example

Pick a segment, attach an approved template, schedule for today, and track reads and replies in one workspace.

Engage · Example

Broadcast operational alerts over DLT-approved SMS templates to the right customer segment in minutes.

Automate · Example

Welcome, educate, and convert new users with a visual journey — waits, replies, and branches included.

Engage · Example

Every inbound WhatsApp message lands in a team inbox — assign, collaborate, and never lose context.

Insights · Example

Compare SMS, WhatsApp, email, and RCS side by side — delivery, reads, replies, and campaign ROI.

We're in product development and preparing for early access. Request a spot or explore becoming a design partner.