Channels
One communication layer. Multiple channels.
See how WhatsApp, SMS, RCS, and email can play different roles within the same customer journey. The conversations below are illustrative examples.
Platform overviewExplore a customer conversation
Select a channel to see an illustrative conversation and how the next step could connect to the wider journey.
Illustrative conversation
Rich conversations and customer replies.
Two-way messaging with templates, replies, and conversation context in one communication experience.
Delivery state
Example: customer replied
Next action
Example next step · route to support journey
Rich two-way conversations, templates, and replies within a shared communication experience.
Illustrative customer experience
Illustrative conversation
SMS
Reliable notifications and response flows for important customer moments.
Illustrative customer experience
Illustrative conversation
RCS
Richer cards, buttons, and interactive updates on supported devices.
Illustrative customer experience
Illustrative conversation
Lifecycle, onboarding, receipts, and longer-form customer communication.
Illustrative customer experience
Illustrative conversation
Interactive customer journey
Tap a step to see the channel, message, and what Converix orchestrates in an onboarding flow.
Account created
New user · onboarding pending
Event
Account created
Customer state
New user · onboarding pending
Converix orchestrates
Add to audience · start welcome journey
Want to see where Converix could fit your communication workflow?
We're in product development and preparing for early access. Request a spot or explore becoming a design partner.