Industry solution
OTP, transaction alerts, and receipts on the channels customers trust
Authentication and payment flows — OTP over SMS, confirmations on WhatsApp, receipts by email.
Sample workflow · Banking & fintech
- 1Login / payment OTP with channel fallback
- 2Real-time debit/credit alerts
- 3WhatsApp utility confirmation after high-value txn
- 4Inbound 'Was this me?' routed to fraud inbox
The problem
Banks stitch together OTP vendors, alert gateways, and WhatsApp BSPs. Fraud teams lack a unified view of what the customer was told.
How Converix helps
One orchestration layer for Verify-style OTP, transaction utility messages, inbound dispute replies, and email receipts — with webhooks your core systems already emit.
Common plays in banking & fintech
- Login / payment OTP with channel fallback
- Real-time debit/credit alerts
- WhatsApp utility confirmation after high-value txn
- Inbound 'Was this me?' routed to fraud inbox
- Email receipt and dispute follow-up
Workflow
Step through a cross-channel flow for this industry.
Payment alerts, verification, and receipts across SMS and WhatsApp
Converix orchestrates
Trigger verification journey · apply business rules
Outcome
Customer confirms payment and receives a receipt on the preferred channel
Sample workflow
Event
Payment event
Customer state
Awaiting authentication
Step 1 of 5: Payment initiated · SMS
Platform capabilities
- Verify-style OTP journeys
- DLT authentication templates (India)
- Webhook-driven transaction triggers
- Rate limits and attempt caps
- Delivery receipts for audit
Compliance & rollout notes
- Built with regulated messaging requirements in mind — discuss DPA and data residency during onboarding
- Separate authentication vs marketing traffic
- Security review during enterprise rollout — discuss DPA and data residency during onboarding
More industries
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Order confirmations, shipping alerts, and delivery tracking — orchestrated from one workspace.
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Appointment lifecycle flows — confirmations, reminders, rescheduling, and follow-ups on SMS, WhatsApp, and email.
Education
Application and admission workflows — verification, document reminders, and status updates.
Banking & fintech
Shape banking & fintech workflows during early access
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